Protecting your personal details. Last updated on 1st December 2018.
We collect, use and are responsible for certain personal information about you. When we do so we are regulated under the General Data Protection Regulation which applies across the European Union (including in the United Kingdom). Glenna Demeter is responsible as ‘controller’ of that personal information for the purposes of those laws.
Who we are
This website is operated by GLENNA DEMETER trading as BEXLEY COUNSELLING PRACTICE at 19 Knoll Road, Bexley, Kent, DA5 1AY. We are a private counselling practice for Adults and Couples.
Throughout our website you can link to other websites owned and operated by certain trusted third parties to give you access to related information. These other third party websites may also gather information about you in accordance with their own separate privacy policies. For privacy information relating to these other third party websites, please consult their privacy policies as appropriate.What information we collect
We collect personal information about you when you access our website or contact us. We collect this personal information from you either directly, such as when you contact us or indirectly, such as your browsing activity while on our website (see ‘Cookies’ below).
The main pieces of personal information we collect if you contact us are:
- your name and telephone number
We use this personal information to:
- verify your identity and
- provide services to you
This website is not intended for use by children under the age of 18 and we do not knowingly collect or use personal information relating to children.
When we collect this information
We only collect information from you when you give it to us directly. This is when:
- You call or text us to make an enquiry about our service or to make an appointment to meet us
- You give us this information face to face if we meet
- You attend your first session and sign our therapy agreement
We will not collect this information from you at any other time or in any other way. We do not have any features that collect any information from you via a contact form, email form, comment boxes or payment facility on our website.
How we protect your information
We are experienced counsellor/psychotherapists, fully trained in the importance of maintaining confidentiality. We invest in the appropriate resources to protect your information from loss, misuse, unauthorised access, modification or disclosure. It is managed in accordance with our legal responsibilities under applicable data protection laws. However no internet based platform is 100% secure, so we cannot be held responsible for unauthorised access that is beyond our control. If we communicate by text this also may not be secure. We remain mindful of this and do everything within our capability to protect your personal information.
How we use and process your information
After we have received your information there are a few ways in which we might use it to ensure we give you the best possible service. They include:
- To help us identify you when you contact us.
- To contact you to make, confirm, cancel or reschedule an appointment.
- To respond to any queries that you raise.
- If we have a legal obligation to use or disclose information about you, for instance, where we are ordered by a court or regulatory body.
- For any other purpose that you agree to.
How we keep your information safe and who has access to it
We want you to know that we will never sell or pass on your personal information to third parties for their own purposes.
As all therapists are required to keep appropriate records of their client work, your therapist may keep some brief notes of your sessions. The notes are fully anonymised and do not contain any of the information we collect from you, as detailed above. Anonymised notes are kept in a locked cabinet or in a locked case in accordance with data protection laws.
Each therapist keeps their own notes and they are never shared with anyone, even other therapists within the practice.
How we retain your information
Our professional insurance requires that all our records are kept for 5 years after which time they will be destroyed.
How we will communicate with you
We will only ever communicate with you via text message, outside of our face to face sessions.
Visiting third party websites
Like most websites, we use ‘cookies’ to help us improve how we create, and how you use, our site. Cookies mean that a website will remember you and can obtain an overall view of visitor habits and volumes to our website. They can make interacting with a website faster and easier.
Cookies are small text files stored on your computer by websites that you visit. They are used by most websites in order to make them work efficiently, to make controls respond properly and to provide information to owners of web sites, or third parties. The cookies stored by our site cannot be used to identify you personally.
What your rights are
We want to make sure you’re in control of how we use and keep your information.
You have the right to:
- be told how your personal information will be used
- request a copy of the information we hold about you
- update or amend the information we hold about you if it is wrong
- change your communication preferences at any time
- ask us to remove your personal information from our records (see ‘How We Retain Your Information’ above)
- request an electronic copy of your personal information be sent to you, or another organisation
- raise a concern or complaint about the way in which your information is being used.
We aim to keep the Personal Data we hold about you accurate and up to date. If you tell us that we are holding inaccurate Personal Data about you we will delete it or correct it promptly
You can find out more on the Information Commissioner’s Office website at https://ico.org.uk/for-the-public/.